Frequently Asked Questions (FAQ)

MUSCLAB was founded with the vision of setting a new, uncompromising standard in performance supplementation. We stand for scientific precision, the highest product purity, and measurable results. Our brand is the result of a deep passion for sports and the commitment to offering only the very best.

MUSCLAB was born out of the personal frustration of our founders, experienced athletes and experts, with the compromises in quality, taste, and efficacy of many products on the market. Driven by the desire to create better solutions, we embarked on a quest for the purest raw materials and most effective methods to formulate a new generation of products truly worthy of the name.

Currently, MUSCLAB focuses on revolutionary protein products like CRYSTAL WHEY and CRYSTALVEY as our first offerings that demonstrate our quality standards. However, our vision goes far beyond that. We are already researching the next generation of premium supplements and strive to establish new standards in various areas of performance supplementation.

We select our raw materials worldwide according to the strictest quality criteria. For CRYSTAL WHEY, for example, we use the premium raw material Volactive® Pro₂O®, which is known for its superior purity and suitability for clear proteins. For all our products, we specifically seek out the purest and most bioavailable sources.

Our quality assurance is an ongoing process:

Careful selection of raw materials: Only raw materials of the highest purity are used.

Advanced processing: Use of the latest filtration and production methods.

Small batch production: Allows maximum control of each batch.

Rigorous internal analyses: Scientifically sound testing of each batch for purity, active ingredient content, and safety in our own laboratories or according to strict internal protocols.

Complete documentation: traceability of the entire process.

Yes. In addition to our rigorous internal quality controls, we actively work to continuously improve our testing standards and strive to integrate comprehensive independent laboratory analyses to further verify the purity and safety of our products. Important independent testing is already carried out as part of our certifications.

Certifications vary depending on the product (e.g., whey vs. vegan). In general, we value the following standards:

Informed Ingredient Certified: Independent testing of each batch for over 250 substances banned by the WADA list – guaranteeing the highest level of safety for athletes.

GMO & rBGH-free: We do not use genetically modified organisms or milk from rBGH-treated cows.

Halal & Kosher: Certification for CRYSTAL WHEY for compatibility with these diets.

100% Vegan: Certification for CRYSTALVEY.

Completely allergen-free: Our products are formulated without the main allergens (see product page disclaimer for details), with strict internal controls.

Our product formulations are developed by a team of experienced sports and nutrition scientists. Their expertise ensures that our products are not only pure but also scientifically designed to achieve maximum performance and bioavailability.

"Clear" protein refers to a form of protein isolate (whey or vegan) that is so highly filtered and processed that it dissolves crystal clear in water and has a light, refreshing texture, similar to juice or a light fruit drink, rather than the typical milky or creamy shake.

"Better" depends on your preferences and needs. Clear proteins offer specific advantages that make them superior for many athletes: They are often easier to digest (less lactose/fat), have a more refreshing texture, and a cleaner taste (no milky or earthy aftertaste), making them ideal for post-workout hydration or as a light refreshment. However, they deliver the same high protein quality as premium creamy isolates.

Our products are designed for performance-oriented men and women who value the highest quality, science, and measurable results. We offer both whey and vegan options that are thoroughly tested for common allergens (see product page for details). For specific health conditions or any concerns, we always recommend consulting a physician or nutritionist.

Store all MUSCLAB products in a cool, dry place away from direct sunlight. Ensure the packaging is always tightly closed after use to maintain freshness and quality.

Ordering is easy through our online shop. Select the desired product, flavor, and quantity and add it to your cart. Then follow the checkout steps to complete your order.

We accept all major payment methods, including Visa, Mastercart, AMEX, Klarna, PayPal, etc.

Shipping costs and delivery times depend on your location.

Within Germany: Free shipping for orders over €60, €5.90 for orders under €60. Delivery time 1-3 business days.

Austria: Free shipping for orders over 100€, below 14.90€.
Delivery time 2-8 working days

Switzerland: Free shipping not yet available. €29.90
Delivery time 2-8 working days

Yes, we want you to be completely satisfied with your purchase. You can return unopened products within 30 days of receipt. For details on the return process and applicable terms and conditions, please visit our website.

Protein shakes are versatile. Many athletes drink them immediately after training to support muscle recovery. They're also great as a protein-rich snack between meals, for breakfast, or simply to meet your daily protein needs.

Daily protein needs vary depending on age, weight, activity level, and goals. For active individuals and athletes, an intake of 1.6 to 2.2 grams of protein per kilogram of body weight is often recommended. A protein shake can help you easily meet this requirement.

Dietary supplements, as the name suggests, are a complement to, not a replacement for, a balanced diet. Adequate protein intake, however, is essential for muscle building, recovery, and overall health, especially during intense training. For some, meeting these needs through solid food alone can be challenging; this is where a high-quality protein shake like MUSCLAB can provide highly effective and convenient support.

The safety and purity of our products are our highest priority. We use carefully selected, high-quality raw materials, produce under strict controls, and conduct comprehensive internal analyses. Additional independent certifications such as Informed Ingredient confirm the absence of prohibited substances. We continuously work to optimize our processes and standards.